How can we help?
Quick answers to the most common questions. If yours isn’t here, send us a note and we’ll get back to you.
How do I restore my purchase?
On a new or reset iPhone, sign in with the same Apple ID you used to subscribe, open PickleWise, go to the Me tab and tap Restore purchases (or tap Restore on the Pro screen). Pro unlocks again without charging you. Family Sharing members get Pro automatically.
How do I cancel PickleWise Pro?
Open your iPhone’s Settings, tap your name (Apple ID), then Subscriptions, choose PickleWise and tap Cancel Subscription. Cancel at least 24 hours before your trial or current period ends to avoid the next charge. You keep Pro until the period you’ve paid for runs out. Refunds are handled by Apple at reportaproblem.apple.com.
How do I reset my progress?
Open the Me tab in PickleWise, tap Reset progress and confirm. Your progress lives only on your iPhone, so resetting it can’t be undone.
Courts aren’t showing up.
PickleWise needs location access to find courts near you. Go to iPhone Settings › Privacy & Security › Location Services › PickleWise and choose While Using the App. Or skip location entirely and type a city into the search box on the Courts tab.
Still stuck?
Tell us what happened, mention PickleWise and your iPhone model, and we’ll help.