How can we help?
Answers to the most common questions. If yours isn’t here, send us a note and we’ll get back to you.
How do I bring my companion to Muse?
Open your companion, tap Take it with you, and use the Muse Kit: save the reference image to Photos, then copy the name, voice and personality. In the Muse app, create your Muse, upload the image as inspiration and paste the text. Muse redraws uploads in its own style, so the look will be close rather than identical.
How do I use the stickers in Messages?
Stickers are part of Charmling Pro. Tap Take it with you, then Stickers for Messages. In Messages, tap the plus button, choose Charmling, and drag a sticker into the conversation.
How do I add the widget?
Touch and hold your Home Screen, tap Edit, then Add Widget, and search for Charmling. The widget shows the companion you picked most recently.
How do I back up my companions?
Every companion is a .charm file. Tap Take it with you, then Share .charm file, and save it to Files, iCloud Drive or AirDrop. Load it again any time from Settings or the same screen.
How do I restore or cancel Charmling Pro?
To restore on a new iPhone, open Settings in Charmling and tap Restore purchases. To cancel, open your iPhone’s Settings, tap your name, then Subscriptions.
Is Charmling made by Meta?
No. Charmling is made by C6 Labs LLC and isn’t affiliated with Meta. Muse and Muse Charm are Meta products.
Still stuck?
Write to us through the contact form. Mention Charmling and your iPhone model.